Contact Us
If you have any questions or need assistance, please feel free to contact us
RhondaCollins@Artistry33.com
Find us on LinkedIn at Artistry33 The Works of Kay Wilson LLC
Returns and Replacement
TRACKING SHOWS ARRIVED
Most orders are shipped via UPS Mail Innovations or UPS Surepost, and final delivery is by the USPS. If you cannot locate your package but it shows delivered, we suggest you contact your local Post Office and see if they recall where they left it. It’s best to do that soon after it’s marked as delivered. Any orders that show delivered but cannot be located are not the responsibility of Artistry33 to replace and reship.NO TRACKING OR NO MOVEMENT
If a package does not show any movement and has passed the allotted time for delivery please contact us by email with all order and tracking information. Please verify the address and contact information at that time.
PRODUCT ISSUE
If you have received the wrong product or bad printing, send us a picture clearly showing the quality concern. Once we have followed our quality control procedures, we can offer a refund or replacement once the issue is deemed our fault. US customers have up to 30 days after the shipped date and international customers have up to 60 days after the shipped date.
What we need to make a replacement order:
Please provide your name and email.
Please provide the order number.
Please provide picture of wrong/damaged item.
Please provide the changes necessary to correct/make replacement order, ie: color, size, style, etc.
Once we receive this information we will print a replacement product and send it right out!
Please note all sales are final.
"The artist is a receptacle for emotions that come from all over the place: From the sky, from the earth, from a scrap of paper, from a passing shape, from a spider's web." Pablo Picasso
